Job Description
Launch your tech career with InnovateTech Solutions! We're urgently seeking motivated Entry Level IT Support Specialists to join our dynamic team in Raleigh, NC. As a rapidly growing tech company, we provide comprehensive training and a clear growth path for ambitious newcomers. Enjoy modern workspaces, competitive benefits, and the opportunity to work with cutting-edge technologies. If you're passionate about technology and eager to learn, this is your perfect entry point into the IT industry!
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person
- Install, configure, and troubleshoot hardware/software systems
- Document IT processes and maintain accurate asset inventory
- Assist with network security protocols and data backup procedures
- Collaborate with senior IT staff on system upgrades and projects
- Deliver exceptional customer service with clear communication
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking concepts, and hardware troubleshooting
- Strong problem-solving skills and attention to detail
- Excellent written and verbal communication abilities
- Customer service mindset with patience and adaptability
- Ability to work independently and in a team environment
- CompTIA A+ certification preferred (not required)