Job Description
Join our dynamic IT team and launch your career in technology! TechSolutions Inc. is urgently seeking motivated Entry-Level IT Support Specialists to join our Jacksonville headquarters. This is a rare opportunity to gain hands-on experience in a fast-paced environment while working with cutting-edge technology. We offer comprehensive training, career growth paths, and a supportive team culture. Don't miss this chance to build your foundation in IT – positions are filling rapidly!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems
- Assist with user account management and access requests
- Document IT procedures and maintain knowledge base articles
- Collaborate with senior team members on complex technical solutions
- Participate in system upgrades and maintenance projects
- Deliver exceptional customer service with patience and clarity
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic understanding of Windows OS and networking fundamentals
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to learn new technologies quickly
- CompTIA A+ certification is a plus
- Must be authorized to work in the US