Job Description
Join our dynamic team as an Entry Level IT Support Specialist in San Antonio! We're urgently seeking motivated individuals to launch their tech careers in a fast-paced environment. No experience necessary—just your passion for technology and willingness to learn.
InnovateTech Solutions is a leading IT services provider dedicated to empowering businesses through cutting-edge technology. As an Entry Level IT Support Specialist, you'll be the first point of contact for resolving technical issues, ensuring seamless operations for our clients. This is your gateway to a thriving career in IT with comprehensive training and growth opportunities.
Why Join Us?
- Competitive salary and benefits package
- Industry-leading certification programs
- Mentorship from senior engineers
- Flexible work arrangements
- Immediate start date available
Responsibilities
- Provide first-line technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues (Windows, macOS, network connectivity)
- Install, configure, and maintain desktop/laptop systems
- Document technical issues and solutions in ticketing systems
- Assist with cybersecurity protocols and data protection measures
- Collaborate with senior IT staff on complex troubleshooting
- Conduct basic user training on software applications
Qualifications
- High school diploma or equivalent; Associate's degree preferred
- Basic knowledge of computer hardware/software troubleshooting
- Strong problem-solving and communication skills
- Ability to work independently and in a team environment
- Customer service experience (retail/helpdesk a plus)
- Valid driver's license and reliable transportation
- CompTIA A+ certification (or willingness to obtain within 6 months)
- Must be able to lift 30 lbs for equipment maintenance