Job Description
Join our dynamic tech team in Kansas City as an Entry-Level IT Support Specialist! We're urgently hiring motivated individuals to jumpstart their careers in IT. As a key member of our operations team, you'll gain hands-on experience with cutting-edge systems while supporting 500+ users across diverse industries. This is your opportunity to grow professionally in a collaborative environment with mentorship from senior engineers and access to cutting-edge training programs.
Why InnovateKC? We offer competitive compensation, comprehensive benefits, and a culture that values innovation and continuous learning. Located in the heart of Kansas City's tech corridor, you'll be at the epicenter of the region's digital transformation.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Document and track IT incidents using ServiceNow ticketing system
- Assist with cybersecurity protocols including endpoint protection and access management
- Collaborate with vendors for hardware procurement and maintenance
- Participate in IT infrastructure projects and system upgrades
- Develop user documentation and training materials
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows 10/11 and macOS operating systems
- Strong problem-solving and customer service skills
- Ability to lift 30 lbs and work in varied physical environments
- CompTIA A+ or similar certification preferred
- Valid driver's license and reliable transportation