Job Description
Join InnovateTech Solutions as an Entry-Level IT Support Specialist and kickstart your career in technology! We're urgently seeking passionate tech enthusiasts to join our dynamic Seattle team. As a cornerstone of our operations, you'll provide critical technical support to employees while gaining hands-on experience with cutting-edge infrastructure. This is your opportunity to grow in a collaborative environment where innovation meets mentorship. Immediate start available!
Responsibilities
- Provide first-level technical support for hardware/software issues via ticketing system and in-person assistance
- Deploy and configure workstations, laptops, and peripherals
- Manage Active Directory accounts and group policies
- Monitor network performance using tools like SolarWinds and PRTG
- Document IT procedures and knowledge base articles
- Collaborate with senior engineers on infrastructure projects
- Participate in after-hours on-call rotation (1:4 weekends)
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Familiarity with ticketing systems (ServiceNow/Jira preferred)
- Customer service mindset with strong communication skills
- CompTIA A+ or similar certification (preferred, not required)
- Ability to lift 30lbs for equipment deployment
- Valid driver's license for occasional off-site support