Job Description
Join our dynamic tech team in San Antonio and launch your IT career! InnovateTech Solutions is urgently seeking motivated Entry Level IT Support Specialists to provide critical technical assistance to our growing client base. This is your opportunity to gain hands-on experience in enterprise environments while working with cutting-edge technologies. Enjoy competitive compensation, comprehensive benefits, and a clear career growth path in one of America's fastest-growing tech hubs.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT processes and maintain accurate service desk ticket logs
- Collaborate with senior engineers on system upgrades and security protocols
- Assist with user training and technology onboarding
- Monitor system performance and troubleshoot network connectivity issues
- Participate in IT infrastructure projects and system migrations
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong problem-solving skills and customer service orientation
- CompTIA A+ or similar certification preferred (not required)
- Ability to work in a fast-paced environment with minimal supervision
- Valid driver's license and reliable transportation
- US citizenship or permanent residency required