Job Description
Are you a tech enthusiast ready to launch your IT career? TechSolutions Pro is urgently seeking motivated Entry Level IT Support Specialists to join our dynamic team in Phoenix! This is your golden opportunity to grow professionally while serving cutting-edge clients in a fast-paced environment. We offer comprehensive training, mentorship from industry veterans, and a clear career progression path. Don't miss this chance to transform your passion for technology into a rewarding career!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and remote assistance
- Install, configure, and maintain computer systems, networks, and peripherals
- Document technical procedures and maintain accurate asset inventory
- Collaborate with senior engineers to resolve complex technical challenges
- Monitor system performance and security protocols
- Train end-users on new technologies and best practices
- Participate in IT infrastructure improvement projects
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows/Linux operating systems and troubleshooting
- Strong problem-solving skills and customer service orientation
- CompTIA A+ or similar certification preferred (willing to train)
- Ability to work independently and collaboratively in team settings
- Valid driver's license and reliable transportation
- Eagerness to learn and adapt to emerging technologies