Job Description
Join our dynamic IT team as an Entry-Level IT Support Specialist and kickstart your career in technology! We're urgently seeking passionate individuals to provide critical technical support across our Houston operations. This is your chance to work with cutting-edge systems while developing hands-on experience in network administration, cybersecurity protocols, and user-centric solutions. Enjoy competitive compensation, comprehensive benefits, and a clear path to career advancement. Apply today and become part of Houston's fastest-growing tech community!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network infrastructure
- Diagnose and resolve system issues via remote and on-site assistance
- Manage user accounts, permissions, and access controls in Active Directory
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT processes, incidents, and resolutions in ticketing systems
- Collaborate with senior team on cybersecurity initiatives and compliance
- Train end-users on software applications and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Strong troubleshooting skills for hardware/software issues
- Excellent written and verbal communication abilities
- CompTIA A+ or similar certification preferred
- Ability to lift 25 lbs and work flexible hours
- Valid Texas driver's license (for occasional site visits)
- Passion for technology and continuous learning