Job Description
Join our dynamic tech team in Dallas as an Entry Level IT Support Specialist! We're urgently hiring motivated individuals ready to launch their careers in a fast-paced environment. As a key member of our operations team, you'll provide critical technical support to clients while gaining hands-on experience with cutting-edge solutions. Why join us? Competitive salary, comprehensive benefits package, and mentorship from industry veterans. Don't miss this opportunity to grow with a company that invests in talent.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot Windows/Linux systems
- Manage user accounts and access permissions in Active Directory
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on complex infrastructure projects
- Monitor system performance and implement preventive maintenance
- Deliver exceptional customer service via ticketing systems and remote support
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Microsoft Office 365 and cloud platforms
- Strong problem-solving and communication skills
- Ability to lift 30 lbs for equipment maintenance
- CompTIA A+ certification preferred (willing to train)
- Valid driver's license for occasional off-site support