Job Description
Join our dynamic IT team as an Entry Level IT Support Specialist! We're urgently hiring motivated individuals passionate about technology to provide critical support to our growing client base. This is your chance to launch your career in IT with hands-on experience, mentorship from industry experts, and rapid advancement opportunities. Enjoy competitive benefits, flexible scheduling, and a collaborative work environment in Mesa's thriving tech hub.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems
- Manage user accounts and permissions across company systems
- Document technical issues and resolutions in ticketing systems
- Assist with cybersecurity best practices and data protection protocols
- Collaborate with senior IT staff on infrastructure projects
- Train end-users on new technologies and software applications
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows OS and networking fundamentals
- Familiarity with helpdesk software (e.g., ServiceNow, Jira)
- Strong problem-solving and customer service skills
- Ability to lift 30 lbs and work with various hardware components
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Valid driver's license for occasional off-site support