Job Description
Join our dynamic IT team at TechSolutions Inc. and launch your career in technology! We're urgently seeking motivated Entry-Level IT Support Specialists to provide critical technical assistance to our Long Beach-based clients. This is your opportunity to gain hands-on experience with cutting-edge systems while making an immediate impact in a fast-paced environment.
As a key member of our infrastructure team, you'll troubleshoot hardware/software issues, maintain network security protocols, and deliver exceptional customer support. We offer comprehensive training, mentorship programs, and clear pathways for career advancement into network administration or cybersecurity roles.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve user-reported IT issues via remote and on-site support
- Install, configure, and maintain desktop/laptop equipment and peripherals
- Document all IT incidents, solutions, and asset inventory in ServiceNow
- Collaborate with senior engineers on system upgrades and security patches
- Train end-users on new software implementations and best practices
- Monitor system performance and proactively address potential vulnerabilities
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification or willingness to obtain within 90 days
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Strong problem-solving abilities with customer service mindset
- Experience with helpdesk ticketing systems (e.g., Jira, Zendesk)
- Ability to lift 30lbs and work flexible hours including occasional weekends
- Valid California driver's license for occasional client site visits