Job Description
Join our dynamic IT team at NexusTech Innovations and kickstart your career in technology! We're urgently seeking motivated Entry-Level IT Support Specialists to provide essential technical assistance to our growing client base. This is your opportunity to gain hands-on experience in a fast-paced environment while making a tangible impact. If you're passionate about problem-solving and eager to learn industry best practices, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts, permissions, and access controls in Active Directory
- Document technical procedures and create knowledge base articles
- Assist with network infrastructure monitoring and basic troubleshooting
- Collaborate with senior engineers on complex technical projects
Qualifications
- Associate's degree in IT or related field OR equivalent technical certification
- Basic knowledge of Windows OS, networking concepts, and security principles
- Experience with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong written/verbal communication and customer service skills
- Ability to work independently and prioritize multiple tasks
- CompTIA A+ or Network+ certification preferred