Job Description
Join our dynamic tech team as an Entry-Level IT Support Specialist and launch your career in the heart of LA's thriving tech scene! We're urgently seeking passionate individuals eager to grow in a fast-paced environment. As a key member of our IT department, you'll gain hands-on experience with cutting-edge systems while supporting our innovative clients. This is your chance to build foundational skills in network administration, cybersecurity, and cloud technologies with mentorship from industry experts. Don't miss this urgent opportunity to accelerate your career in one of America's most exciting tech hubs!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Monitor and maintain network infrastructure including routers, switches, and firewalls
- Assist with cybersecurity protocols and data protection initiatives
- Document IT procedures and maintain accurate asset inventories
- Collaborate with cross-functional teams to resolve technical escalations
- Support cloud services implementation and troubleshooting (AWS/Azure)
- Participate in IT infrastructure upgrades and system migrations
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking principles
- Familiarity with helpdesk ticketing systems (ServiceNow/Jira preferred)
- Strong problem-solving skills and customer service orientation
- CompTIA A+ or similar certification (or willingness to obtain within 6 months)
- Ability to lift 30 lbs and work in a physical IT environment
- Valid California driver's license (required for occasional site visits)
- Must be authorized to work in the United States without sponsorship