Job Description
Join our dynamic IT team as an Entry-Level Support Specialist in Tucson! We're urgently seeking passionate tech enthusiasts eager to launch their careers in a fast-paced environment. This hybrid role combines hands-on hardware/software troubleshooting with customer-focused problem-solving, offering comprehensive training and rapid growth opportunities. Perfect for recent graduates or career changers with foundational tech knowledge.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems
- Document incidents and solutions using ITSM tools
- Assist with cybersecurity protocols and data backup procedures
- Collaborate with senior engineers on complex system issues
- Deliver user training on new technologies and best practices
- Participate in system upgrades and infrastructure projects
Qualifications
- Associate degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking concepts, and security protocols
- Strong troubleshooting and analytical thinking abilities
- Excellent written and verbal communication skills
- CompTIA A+ or similar certification preferred
- Ability to work independently and as part of a team
- Valid driver's license and reliable transportation