Job Description
Join TechGrowth Solutions Inc. as an Entry-Level IT Support Specialist and kickstart your career in technology! We provide comprehensive paid training for motivated individuals eager to grow in the IT field. This urgent hiring opportunity is perfect for recent graduates or career changers with a passion for problem-solving and technology. Our supportive team environment and structured mentorship program ensure rapid skill development. Enjoy competitive benefits, flexible scheduling options, and clear career advancement paths. Located in the heart of New York City, we're committed to building the next generation of tech professionals.
Responsibilities
- Provide frontline technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop and mobile devices
- Document IT processes and maintain accurate service records
- Collaborate with senior team members on complex system upgrades
- Deliver exceptional customer service via phone, email, and in-person
- Participate in ongoing training sessions to expand technical knowledge
- Assist with cybersecurity best practices implementation
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic computer literacy and familiarity with operating systems
- Strong problem-solving and analytical thinking abilities
- Excellent communication and interpersonal skills
- Ability to learn quickly and adapt to new technologies
- Customer service experience a plus but not required
- Valid driver's license for occasional off-site support
- Passion for technology and continuous learning