Job Description
Join our dynamic team as an Entry-Level IT Support Specialist where comprehensive training is provided! No prior experience required – we invest in your growth through our structured 8-week onboarding program. Work with cutting-edge technology while serving Fortune 500 clients in the Dallas metro area. This urgent hire position offers immediate start dates and career advancement opportunities within our expanding tech ecosystem.
What We Offer:
- Free industry certification training (CompTIA A+, Google IT Support)
- Mentorship from senior engineers
- Competitive benefits package (health/dental/vision)
- 401(k) with company matching
- Flexible hybrid work schedule
Responsibilities
- Provide Tier 1 technical support for hardware/software issues
- Install and configure computer systems, networks, and printers
- Document troubleshooting steps and solutions in ticketing systems
- Conduct user training on company applications
- Collaborate with cross-functional teams on system deployments
- Maintain inventory of IT assets and consumables
- Adhere to IT security protocols and compliance standards
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic computer literacy (Windows OS, MS Office Suite)
- Customer service mindset with problem-solving aptitude
- Ability to lift 30 lbs for equipment installation
- Valid driver's license for occasional client visits
- Pass background check and drug screening
- Eagerness to learn technical concepts
- Strong communication skills (written and verbal)