Job Description
Launch your tech career with zero prior experience! TechGrowth Solutions offers comprehensive paid training for motivated individuals seeking to become IT Support Specialists. Join our dynamic team in Austin and gain hands-on experience in network administration, cybersecurity fundamentals, and cloud technologies. We invest in your growth through structured mentorship, certification programs, and career advancement pathways. Enjoy competitive benefits, flexible scheduling options, and a collaborative work environment designed for professional development.
Responsibilities
- Provide tier-1 technical support for hardware/software issues via phone, email, and chat
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on network infrastructure projects
- Participate in cybersecurity awareness initiatives
- Support cloud-based SaaS platforms (Azure/O365)
- Contribute to continuous improvement of IT workflows
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and willingness to learn technical concepts
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- Customer service mindset with patience and empathy
- No prior IT experience required - training provided!
- CompTIA A+ certification training included
- Valid driver's license for occasional site visits