Job Description
Are you ready to launch a rewarding career in technology? Apex Digital Systems is seeking a motivated Entry Level IT Support Specialist to join our vibrant team in Tampa, Florida. We are a forward-thinking organization dedicated to providing top-tier IT solutions, and we are looking for individuals eager to grow their skills in a supportive environment.
As an Entry Level IT Support Specialist, you will be the first point of contact for our internal clients, helping to resolve technical challenges and ensuring our digital infrastructure runs smoothly. We offer comprehensive training and a clear path for career advancement for those who demonstrate dedication and a knack for problem-solving.
Why Join Us?
• Paid training and mentorship programs.
• Opportunities for rapid career progression.
• A collaborative and inclusive company culture.
• Competitive benefits package.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person.
- Troubleshoot hardware and software issues including printers, laptops, and operating systems.
- Assist in the installation, configuration, and maintenance of computer equipment.
- Maintain accurate records of technical issues and resolutions in the ticketing system.
- Collaborate with the senior IT team to identify and implement process improvements.
- Ensure data security and compliance with company policies.
- Conduct routine system checks and backups.
Qualifications
- High school diploma or GED (Associate’s degree in IT or Computer Science is a plus).
- Basic understanding of computer networking, hardware components, and operating systems (Windows/Mac).
- Strong analytical and problem-solving skills.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Willingness to learn new technologies and adapt to changing priorities.
- Reliable internet access and a quiet workspace for remote support tasks.