Job Description
Launch your tech career tomorrow with TechHorizon Solutions! We're seeking passionate entry-level IT Support Specialists to join our dynamic team in Charlotte. This is your chance to gain hands-on experience in a fast-growing tech hub while working with cutting-edge systems. No prior experience? No problem! We provide comprehensive training and mentorship to help you thrive. Join us in powering the future of business technology and start making an impact from day one.
Responsibilities
- Provide first-line technical support for hardware, software, and network issues
- Install, configure, and maintain computer systems and peripherals
- Document technical processes and maintain accurate service logs
- Collaborate with senior engineers to resolve complex technical problems
- Train end-users on new technologies and best practices
- Monitor system performance and implement preventative maintenance
- Support cybersecurity protocols and data protection initiatives
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- Basic understanding of operating systems (Windows, macOS, Linux)
- Strong problem-solving and analytical skills
- Excellent verbal and written communication abilities
- Ability to work independently and in team environments
- Customer service mindset with patience and empathy
- Willingness to obtain relevant certifications (CompTIA A+, etc.)
- Valid driver's license and reliable transportation