Job Description
Launch your tech career with our comprehensive paid training program! No experience required – we provide everything you need to succeed as a Tech Support Specialist. Join our dynamic team in Columbus and gain hands-on experience in network administration, cybersecurity fundamentals, and cloud technologies. Enjoy competitive pay, comprehensive benefits, and clear career advancement opportunities. Our structured 12-week training curriculum combines classroom learning with real-world projects, ensuring you job-ready upon completion. Transform your passion for technology into a stable, full-time career with one of Ohio's fastest-growing tech employers.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network systems
- Document and resolve customer tickets using ITIL methodologies
- Install, configure, and maintain desktop/laptop systems
- Collaborate with senior engineers on complex troubleshooting
- Contribute to IT documentation and knowledge base articles
- Participate in system monitoring and maintenance activities
Qualifications
- High school diploma or equivalent (college preferred)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Basic computer literacy with willingness to learn technical systems
- Ability to work in a fast-paced, team-oriented environment
- Valid Ohio driver's license (for occasional on-site support)
- Pass background check and pre-employment screening