Job Description
Are you ready to kickstart your career in the heart of Silicon Valley? NexGen Systems is looking for enthusiastic and driven individuals to join our growing IT department as Entry Level IT Support Specialists. We offer a dynamic work environment where you can learn from industry experts and gain hands-on experience with cutting-edge technology.
As a member of our team, you will be the first point of contact for internal technical support, ensuring our employees have the tools they need to succeed. We provide comprehensive training and a clear path for career advancement.
Why Join Us?
- Competitive salary and performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holiday package.
- Professional development and certification reimbursement.
- State-of-the-art office in downtown San Jose.
Responsibilities
- Provide first-level technical support to employees via phone, email, and in-person.
- Diagnose and troubleshoot hardware and software issues (Windows, macOS, printers).
- Manage user accounts, permissions, and security access within Active Directory.
- Install, configure, and maintain desktop peripherals and mobile devices.
- Log and track all help desk tickets in our ticketing system (ServiceNow).
- Assist in the deployment of new workstations and software updates.
- Collaborate with senior IT staff to resolve complex technical problems.
Qualifications
- High school diploma or equivalent required; Associate’s degree in Computer Science, IT, or related field is a plus.
- Basic understanding of computer hardware and software architecture.
- Familiarity with Microsoft Windows operating systems and Office Suite.
- Strong problem-solving skills and attention to detail.
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Willingness to obtain relevant IT certifications (we support this).