Job Description
Launch your tech career with TechGrowth Solutions – a dynamic IT firm offering fully remote entry-level positions in Raleigh, NC! No experience required – we provide comprehensive paid training to transform beginners into confident IT professionals. Join our diverse team and enjoy competitive benefits, flexible schedules, and clear career advancement paths. This is your chance to enter the booming tech industry without prior experience!
Responsibilities
- Provide remote technical support to clients via phone, chat, and email
- Troubleshoot hardware/software issues and implement solutions
- Install/configure computer systems and network infrastructure
- Document technical procedures and maintain knowledge base
- Collaborate with senior engineers on complex IT projects
- Adhere to cybersecurity protocols and best practices
- Participate in ongoing skills development training sessions
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent written and verbal communication skills
- Self-motivated with ability to work independently remotely
- Willingness to learn new technologies and systems
- Customer service mindset with patience and empathy