Job Description
Ready to launch your tech career tomorrow? TechForward Solutions is seeking motivated Entry-Level IT Support Specialists to join our dynamic remote team based in Milwaukee. This full-time role offers immediate start dates and comprehensive training for recent graduates and career changers. Enjoy flexible remote work while providing critical IT infrastructure support to our growing client base. Join a company that invests in talent and offers clear pathways for advancement.
Responsibilities
- Provide remote technical support for hardware, software, and network issues via ticketing systems and chat
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Document IT procedures and maintain accurate knowledge base articles
- Collaborate with senior engineers to resolve complex technical escalations
- Conduct system backups, security patches, and software updates
- Assist with onboarding new employees and equipment deployments
- Monitor system performance and proactively address potential issues
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Customer service experience with excellent problem-solving skills
- Ability to work independently and manage multiple tasks remotely
- Familiarity with helpdesk software (ServiceNow, Jira, or Zendesk)
- CompTIA A+ or similar certification preferred (training provided)
- Strong written and verbal communication skills