Job Description
We are looking for a motivated and eager Entry-Level IT Support Specialist to join our dynamic team in Philadelphia, PA. This is an excellent opportunity for individuals looking to kickstart a career in the technology sector with a company that values growth and mentorship. We provide comprehensive training to help you succeed.
In this role, you will be the first point of contact for our clients, ensuring they receive the technical support they need to stay productive. If you are a problem-solver with a passion for technology and a desire to learn, we want to hear from you.
Responsibilities
- Provide first-level technical support and troubleshooting via phone, email, and remote desktop.
- Assist end-users with hardware, software, and network connectivity issues.
- Log and track all technical support requests and incidents in the ticketing system.
- Collaborate with senior IT staff to diagnose and resolve complex technical problems.
- Participate in training sessions to enhance technical knowledge and product expertise.
- Maintain a professional and positive demeanor when interacting with customers.
Qualifications
- High School Diploma or GED required; Associate’s degree in IT or related field is a plus.
- No prior experience required; we are willing to train the right candidate.
- Basic understanding of computer operations and operating systems.
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced team environment.
- Reliable internet connection and home office setup (if remote).