Job Description
Launch your tech career with our comprehensive paid training program! TechGrowth Solutions is seeking motivated entry-level candidates for our IT Support Specialist role in sunny San Jose. No experience required – we provide everything you need to succeed in high-demand IT fields including cloud computing, cybersecurity fundamentals, and system administration.
Join our award-winning team and receive 12 weeks of hands-on training from industry experts while earning a competitive salary. This is your golden ticket to enter the thriving Silicon Valley tech ecosystem with zero upfront costs or educational barriers.
Responsibilities
- Install, configure, and maintain hardware/software systems
- Provide Tier 1 technical support via phone, email, and chat
- Document IT processes and create user documentation
- Monitor network security and troubleshoot connectivity issues
- Collaborate with senior engineers on complex system projects
- Participate in continuous skill development sessions
- Manage user accounts and access permissions
- Implement backup and disaster recovery procedures
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent written and verbal communication skills
- Ability to work in fast-paced, dynamic environments
- Willingness to obtain industry certifications (CompTIA A+, etc.)
- Customer service mindset with patience and empathy
- Valid California driver's license (for occasional site visits)