Job Description
Transform your career with our comprehensive paid training program! TechGrow Solutions is seeking motivated individuals for entry-level IT Support Specialist roles in Houston and remote positions. No prior experience required – we provide all necessary training to launch your tech career. Join our collaborative team where innovation meets growth, and gain hands-on experience with cutting-edge technologies while earning a competitive salary.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document technical issues and resolutions using ticketing systems
- Collaborate with senior engineers on complex problem-solving
- Participate in ongoing training modules to expand technical skills
- Deliver exceptional customer service via phone, chat, and email
- Assist with cybersecurity best practices implementation
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent verbal and written communication skills
- Willingness to learn new technologies through structured training
- Ability to work independently in remote settings
- Customer service mindset with patience and empathy
- Valid driver's license (for occasional on-site support)