Job Description
Launch your tech career with our comprehensive paid training program! TechStart Academy is seeking motivated individuals with no prior experience for our Entry-Level IT Support Specialist role in Chicago. This position includes 8 weeks of paid hands-on training covering networking, cybersecurity basics, and system administration. We provide all necessary certifications and mentorship to transform beginners into industry-ready professionals.
Our Chicago campus offers a collaborative environment with cutting-edge labs and flexible scheduling. Join 200+ alumni now working at top tech firms across Illinois. Benefits include health insurance, 401k matching, and professional development stipends.
Responsibilities
- Provide Tier 1 technical support to internal teams via phone, chat, and ticketing systems
- Install, configure, and troubleshoot desktop/laptop hardware and software
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on network infrastructure projects
- Participate in daily training sessions and skill assessments
- Assist with cybersecurity best practices implementation
- Support office IT assets including printers and AV equipment
Qualifications
- No prior IT experience required - we train from the ground up
- High school diploma or equivalent; college degree preferred
- Basic computer literacy and internet navigation skills
- Strong problem-solving and communication abilities
- Willingness to obtain CompTIA A+ certification during training
- Availability for 8-week intensive training schedule
- US citizenship or legal work authorization required
- Pass background check and drug screening