Job Description
Are you ready to launch a rewarding career in the booming technology sector? Nashville Tech Solutions is currently seeking ambitious, entry-level professionals for our IT Support Specialist program in Nashville, TN.
We believe that talent is universal, but opportunity is not. That’s why we offer comprehensive, paid training designed to take you from beginner to certified professional. If you have a passion for problem-solving and a drive to succeed, we provide the roadmap to get you there.
What You Will Do:
As an Entry Level IT Support Specialist, you will be the front line of our technical support team. You will learn to diagnose complex issues, assist colleagues with hardware and software challenges, and contribute to a culture of innovation.
Why Apply?
- Zero Experience Required: We provide full training and mentorship.
- Clear Career Ladder: Opportunities for rapid advancement into Senior Support and Management.
- Modern Environment: Work with cutting-edge technology in a collaborative office.
Responsibilities
- Provide exceptional technical support and troubleshooting for end-users via phone, email, and remote desktop tools.
- Diagnose and resolve hardware and software issues, ensuring minimal downtime for the team.
- Assist in the installation, configuration, and maintenance of company workstations and network equipment.
- Document all technical issues, resolutions, and user feedback in our ticketing system.
- Collaborate with senior IT staff to maintain a secure and efficient IT infrastructure.
- Participate in weekly training sessions to master new technologies and best practices.
- Perform routine system checks and backups to ensure data integrity.
Qualifications
- High school diploma or GED is required; an Associate’s degree in Information Technology is a plus but not mandatory.
- Basic computer literacy (familiarity with Windows and Mac operating systems).
- A strong desire to learn and a proactive attitude toward professional development.
- Excellent written and verbal communication skills.
- Ability to work well in a fast-paced team environment and manage multiple priorities.
- Valid driver’s license and reliable transportation (for occasional off-site support).