Job Description
Launch your career in technology with our paid training program! TechSprint Solutions is seeking motivated Entry-Level IT Support Specialists in Kansas City, MO. No experience required – we provide comprehensive paid training to transform you into a tech professional. Immediate hire available for candidates ready to grow with our innovative team. Join us in building Kansas City's digital future while earning a competitive salary and gaining valuable certifications.
Our 8-week paid training program covers network fundamentals, cybersecurity basics, cloud computing, and customer service excellence. After training, you'll join our dynamic support team troubleshooting systems, assisting clients, and maintaining infrastructure. This is your gateway to a lifelong career in technology with advancement opportunities into cybersecurity, network administration, or cloud engineering roles.
Responsibilities
- Provide Tier 1 technical support via phone, email, and in-person for internal and external clients
- Install, configure, and troubleshoot hardware/software systems including desktops, servers, and network devices
- Document all support tickets, solutions, and system changes in our ITSM platform
- Collaborate with senior engineers to resolve complex technical issues
- Conduct routine system maintenance and security updates
- Train end-users on new technologies and best practices
- Participate in 24/7 on-call rotation after training completion
Qualifications
- High school diploma or GED required; college degree preferred but not mandatory
- Basic computer literacy with willingness to learn technical skills
- Strong problem-solving abilities and attention to detail
- Excellent communication skills and customer service mindset
- Ability to work independently and in a team environment
- Valid driver's license and reliable transportation
- Pass background check and drug screening
- Must be available for immediate start and full-time commitment