Job Description
We are a dynamic technology firm looking for driven individuals to join our support team as Junior IT Support Specialists. This is an immediate hire opportunity for candidates eager to launch a career in Information Technology.
Unlike traditional entry-level roles, we offer a comprehensive paid training program that requires no prior technical experience. Our mission is to identify raw talent and cultivate it into certified IT professionals. If you possess a problem-solving mindset and a passion for technology, we want to hear from you.
Join a culture that values growth, mentorship, and innovation.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues via phone, email, and remote desktop.
- Diagnose network connectivity problems and assist in resolving them efficiently.
- Manage and prioritize incoming support tickets within our ticketing system.
- Assist in the deployment of new workstations and software updates across the office.
- Document all technical issues and resolutions in our knowledge base.
- Collaborate with senior engineers to learn advanced troubleshooting techniques.
Qualifications
- High school diploma or equivalent (Associate’s degree in IT or Computer Science is a plus).
- Basic understanding of operating systems (Windows/macOS) and internet browsers.
- Strong customer service orientation and communication skills.
- Ability to work well in a team environment and under minimal supervision.
- Willingness to undergo a paid training program to obtain industry certifications.
- Reliable internet connection and a dedicated workspace for remote learning.