Job Description
Join TechAdvance Solutions as an Entry-Level IT Support Specialist and kickstart your career with comprehensive paid training! No prior experience required – we provide all the technical knowledge and soft skills you need to succeed. Our 12-week training program includes hands-on labs, mentorship from industry experts, and certification prep. Upon completion, you'll become a valued member of our IT support team, ensuring seamless technology operations for our clients. Enjoy competitive benefits, career advancement opportunities, and a collaborative work environment in Atlanta's thriving tech hub. Apply today and transform your passion for technology into a rewarding profession!
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Document support tickets and maintain knowledge base articles
- Collaborate with senior technicians to resolve complex issues
- Conduct system health checks and preventive maintenance
- Train end-users on new technology implementations
- Adhere to IT security protocols and compliance standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to learn new technologies quickly
- Customer service mindset with patience and empathy
- Willingness to obtain CompTIA A+ certification during training
- Reliable transportation to our Atlanta headquarters