Job Description
Launch your IT career with Omaha's fastest-growing tech company! We're seeking passionate entry-level professionals to join our dynamic IT support team. No experience required – we provide comprehensive training and mentorship to accelerate your growth. Work with cutting-edge technology while supporting Fortune 500 clients in a collaborative environment. Enjoy competitive benefits, flexible work arrangements, and clear career advancement paths.
Responsibilities
- Provide tier-1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems
- Manage service tickets using ITSM tools like ServiceNow
- Document technical solutions and create knowledge base articles
- Assist with cybersecurity best practices implementation
- Collaborate with cross-functional teams on IT projects
- Participate in on-call rotation for urgent support needs
Qualifications
- High school diploma or equivalent; Associate's degree preferred
- Basic understanding of Windows/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- CompTIA A+ or similar certification a plus