Job Description
We are looking for ambitious and eager individuals to join our team as Entry Level IT Support Specialists. This is an excellent opportunity for recent graduates or those looking to pivot their career into the technology sector. At TechForward Solutions, we believe in fostering talent from the ground up, providing comprehensive on-the-job training and mentorship to help you grow into a skilled IT professional.
Our team plays a critical role in maintaining our infrastructure and ensuring our clients have seamless technology experiences. If you are a quick learner with a problem-solving mindset and a passion for technology, we want to hear from you.
Why Join Us?
- Full paid training program for career changers.
- Career growth opportunities into Network Engineering or Systems Administration.
- Competitive benefits package including health insurance and 401k matching.
- Modern office environment in the heart of San Jose.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues.
- Assist in the installation, configuration, and maintenance of computer systems and peripherals.
- Respond to incoming support tickets via phone, email, and chat in a timely manner.
- Document all technical issues, resolutions, and customer interactions in our ticketing system.
- Conduct routine system checks and perform basic network diagnostics.
- Collaborate with senior IT staff to resolve complex technical challenges.
Qualifications
- High school diploma or GED (Bachelor’s degree in Computer Science or related field is a plus but not required).
- Basic understanding of how computers operate and familiarity with operating systems (Windows/MacOS).
- Strong desire to learn new technologies and professional development.
- Excellent written and verbal communication skills with a customer-first attitude.
- Reliable internet connection and a quiet workspace for remote support duties.
- Ability to pass a background check and drug screening.