Job Description
We are a rapidly expanding technology firm in San Francisco seeking motivated individuals to join our dynamic team. We are currently looking for candidates with a strong work ethic and a desire to learn, as no prior technical experience is required. We provide comprehensive on-the-job training and mentorship to help you launch a successful career in Information Technology.
Why Join Our Team?
- Competitive salary and benefits package.
- Opportunity for rapid career advancement.
- State-of-the-art office environment in downtown San Francisco.
- Supportive and collaborative team culture.
Responsibilities
- Assist senior technicians with diagnosing and resolving hardware and software technical issues.
- Perform daily data entry and maintain accurate client records in our CRM systems.
- Learn and apply our proprietary ticketing and support tools under supervision.
- Communicate technical solutions clearly to non-technical users via phone and email.
- Participate in team meetings and contribute to process improvement initiatives.
- Support the installation and configuration of new workstations and peripherals.
Qualifications
- High school diploma or GED equivalent required.
- Basic computer literacy (familiarity with Windows or macOS is a plus).
- Strong attention to detail and problem-solving skills.
- Excellent written and verbal communication abilities.
- Eagerness to learn new technologies and adapt to a fast-paced environment.
- Valid California driver’s license and reliable transportation (optional but preferred).