Job Description
Are you looking to kickstart your career in the fast-paced world of technology? Apex Digital Solutions is currently hiring an Entry Level IT Support Specialist in New York City. We are looking for driven individuals who are eager to learn and ready to grow into a rewarding technical career. We provide full on-the-job training, so no prior experience is necessary—just a passion for technology and a willingness to succeed.
Why Join Us?
- Comprehensive training program for beginners.
- Career growth opportunities within a leading tech firm.
- Modern office environment in the heart of Manhattan.
- Competitive benefits package including health insurance and paid time off.
Responsibilities
- Assist users with hardware and software troubleshooting to ensure minimal downtime.
- Provide exceptional customer service and technical support via phone and email.
- Monitor system performance and report technical issues to the senior team.
- Perform routine system maintenance, updates, and backups.
- Document technical issues and resolutions in the company knowledge base.
- Collaborate with the IT team to implement new software solutions.
Qualifications
- High school diploma or equivalent required; Associate’s degree in IT or related field is a plus.
- Strong desire to learn and grow in an IT environment.
- Basic computer literacy and typing skills.
- Excellent verbal and written communication skills.
- Ability to work well in a team as well as independently.
- Reliable internet connection and a dedicated workspace if working remotely.