Job Description
Are you ready to launch a rewarding career in the fast-paced world of Information Technology? Apex Tech Solutions is seeking a motivated and eager Entry Level IT Support Specialist to join our dynamic team in New York City. We are committed to developing the next generation of tech talent and do not require prior professional experience.
In this pivotal role, you will work closely with senior technicians to diagnose hardware and software issues, provide exceptional customer support, and ensure our robust tech infrastructure operates seamlessly. If you possess a strong desire to learn and a passion for technology, we provide the training and environment you need to thrive.
Responsibilities
- Provide first-level technical support to employees via phone, email, and in-person interactions.
- Assist in the installation, configuration, and maintenance of computer hardware, printers, and peripherals.
- Troubleshoot common software issues, including operating systems and office productivity suites.
- Maintain accurate and detailed records of all support tickets, incidents, and resolutions in our helpdesk system.
- Collaborate with the IT team to upgrade systems, deploy new software, and ensure data security protocols are followed.
- Conduct routine system checks and assist in the organization of the office technology environment.
Qualifications
- High school diploma or equivalent (GED) is required.
- Basic computer literacy and familiarity with Windows/Mac operating systems.
- Strong interpersonal and communication skills with the ability to explain technical concepts to non-technical users.
- A valid driver's license is a plus but not required for this role.
- Willingness to undergo a comprehensive paid training program.
- A positive attitude, strong work ethic, and a genuine eagerness to learn new technologies.