Job Description
Join our dynamic Nashville-based IT team and kickstart your tech career! We're seeking passionate entry-level professionals eager to grow in a fast-paced environment. As an IT Support Specialist, you'll be the backbone of our operations, ensuring seamless technology experiences for our clients. We offer comprehensive training, mentorship from industry veterans, and a clear path to career advancement. If you're a problem-solver with a hunger to learn, this is your golden opportunity to thrive in Music City's booming tech scene.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Manage and resolve user tickets through our ticketing system
- Install, configure, and maintain desktop/laptop systems
- Assist with cybersecurity protocols and data protection measures
- Document technical procedures and create knowledge base articles
- Collaborate with senior IT staff on infrastructure projects
- Deliver exceptional customer service via phone, email, and in-person support
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong troubleshooting and diagnostic abilities
- Excellent written and verbal communication skills
- CompTIA A+ certification preferred (willing to train)
- Ability to lift 20 lbs and work in standing/walking positions
- Valid Tennessee driver's license for occasional client visits