Job Description
Are you looking for an entry-level opportunity in the thriving tech industry of Milwaukee? We are seeking motivated individuals to join our team as IT Support Specialists. Even if you lack prior professional experience, we value potential and eagerness to learn above all else.
At Apex Tech Solutions, we offer a comprehensive training program designed to bridge the gap between education and employment. You will work alongside seasoned professionals while developing skills that are in high demand across the United States.
Why Join Us?
- Competitive salary with annual performance bonuses.
- Full medical, dental, and vision insurance from day one.
- Career growth opportunities into Network Administration and Cybersecurity.
- Modern office environment in the heart of Milwaukee.
Responsibilities
- Provide first-level technical support to employees via phone, email, and in-person regarding hardware and software issues.
- Assist with the setup, configuration, and troubleshooting of laptops, printers, and mobile devices.
- Manage and update the company’s IT asset inventory and ensure all equipment is properly labeled.
- Learn and utilize our ticketing system to log and track support requests efficiently.
- Collaborate with senior technicians to resolve complex technical challenges.
- Conduct basic training sessions for new hires on company software standards.
Qualifications
- High school diploma or equivalent required; Associate’s degree in IT or related field a plus but not mandatory.
- Basic computer literacy with a strong understanding of the Microsoft Office Suite (Word, Excel, Outlook).
- Excellent communication skills and a customer-centric attitude.
- Strong problem-solving abilities and attention to detail.
- Must be authorized to work in the United States without sponsorship.
- Willingness to obtain relevant certifications (e.g., CompTIA A+) during employment.