Job Description
Welcome to Apex Digital Systems, where we are revolutionizing the way businesses operate through cutting-edge technology solutions. We are currently seeking a motivated Entry Level IT Support Specialist to join our rapidly growing team in Mesa, Arizona. This is an exceptional opportunity for recent graduates or career changers looking to break into the tech industry with a company that invests in its people.
As an Entry Level IT Support Specialist, you will work alongside our senior engineers to ensure our clients' IT infrastructure runs smoothly. You will gain hands-on experience with cloud computing, cybersecurity basics, and hardware diagnostics. We offer a comprehensive training program designed to accelerate your professional growth.
Why Join Us?
- Competitive starting salary with annual performance reviews.
- Comprehensive health, dental, and vision insurance.
- Flexible work schedule and remote work options.
- Professional development budget for certifications.
Responsibilities
- Provide first-level technical support to employees and clients via phone, email, and in-person.
- Diagnose and resolve hardware and software issues, including printers, laptops, and operating systems.
- Assist in the deployment and configuration of new workstations and peripherals.
- Maintain accurate inventory records for all IT assets and consumables.
- Document technical solutions and create knowledge base articles for the team.
- Participate in system upgrades and network maintenance during off-hours as required.
- Collaborate with cross-functional teams to identify technical requirements for new projects.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- Strong passion for technology and a desire to learn new systems quickly.
- Familiarity with Microsoft Office Suite and basic networking concepts.
- Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Ability to work independently as well as part of a collaborative team environment.
- Problem-solving mindset with a detail-oriented approach.
- Reliable transportation for occasional on-site client visits.