Job Description
Join our growing tech team in Memphis as an Entry-Level IT Support Specialist! We're seeking passionate tech newcomers ready to launch their careers in a dynamic environment. You'll gain hands-on experience with enterprise systems while supporting our Fortune 500 clients across the Mid-South. This role offers structured training, mentorship from senior engineers, and clear pathways to specialization in cybersecurity or cloud infrastructure. Enjoy competitive benefits, flexible scheduling, and a downtown office with collaborative workspaces.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Deploy and configure workstations, printers, and mobile devices
- Document all IT incidents and resolutions using ServiceNow
- Assist with cybersecurity awareness training for employees
- Collaborate on cloud migration projects for AWS/Azure environments
- Perform system backups and disaster recovery testing
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking
- CompTIA A+ certification preferred (or willingness to obtain)
- Strong problem-solving and communication skills
- Experience with ticketing systems (ServiceNow/Jira)
- Valid driver's license for occasional client site visits
- Ability to lift 30lbs for equipment installations