Job Description
Join the Future of Technology with Nexus Tech Solutions
Are you looking to kickstart your career in Information Technology? Nexus Tech Solutions is currently seeking a motivated Entry Level IT Support Specialist to join our dynamic team in Long Beach, CA. We value passion, curiosity, and a strong desire to learn. No prior experience is required—we provide comprehensive training to help you grow into a skilled IT professional.
As part of our support team, you will play a crucial role in ensuring our clients' technology infrastructure runs smoothly. If you enjoy solving puzzles and helping people navigate the digital world, this is the perfect opportunity for you.
Responsibilities
- Provide Technical Support: Assist users with hardware and software troubleshooting via phone, email, and in-person.
- Manage IT Tickets: Log, track, and resolve IT support tickets efficiently using our ticketing system.
- Hardware & Software Setup: Install, configure, and deploy computers, printers, and peripherals for new employees.
- Network Maintenance: Monitor network performance and perform routine maintenance to ensure connectivity.
- User Training: Conduct training sessions to educate staff on best practices for cybersecurity and software usage.
- Inventory Management: Maintain accurate records of IT assets and equipment.
Qualifications
- Education: High school diploma or GED required; Associate’s degree in Computer Science or IT preferred but not mandatory.
- Technical Basics: Familiarity with Microsoft Windows operating systems and basic computer hardware components.
- Communication: Excellent verbal and written communication skills with a customer-first mindset.
- Problem Solving: Ability to think critically and troubleshoot issues logically.
- Reliability: Punctual and dependable with a strong work ethic.
- Willingness to Learn: Eagerness to obtain industry certifications (e.g., CompTIA A+, Network+).