Job Description
Are you looking for an entry-level IT job in Jacksonville, FL that offers real growth and hands-on experience?
FutureTech Systems is currently hiring a Junior IT Support Specialist to join our dynamic team. We are looking for tech enthusiasts who are ready to start their career in information technology. We provide comprehensive training, so no prior professional experience is necessary—just a passion for technology and a willingness to learn.
As a member of our IT team, you will play a crucial role in maintaining our infrastructure and ensuring our employees have the tools they need to succeed.
Responsibilities
- Provide Tier 1 technical support to internal employees via phone, email, and in-person.
- Diagnose and resolve hardware and software issues on desktops, laptops, and peripherals.
- Assist with the setup, configuration, and deployment of new workstations and mobile devices.
- Maintain accurate records of all support tickets and system configurations in our ticketing system.
- Participate in network maintenance and security updates under the guidance of senior engineers.
Qualifications
- High school diploma or equivalent (Associate's degree in Computer Science or IT preferred).
- Basic understanding of computer hardware and operating systems (Windows/macOS).
- Strong customer service skills and the ability to communicate technical concepts clearly.
- Familiarity with networking concepts (LAN, WAN) is a plus.
- Eagerness to obtain IT certifications (CompTIA A+, Network+) is highly valued.