Job Description
Are you looking to kickstart your career in the tech industry? TechHorizon Solutions is seeking a motivated Entry Level IT Support Specialist to join our dynamic team in Indianapolis, IN. We pride ourselves on fostering growth and offering immediate hiring opportunities for ambitious individuals ready to excel in Information Technology.
As part of our team, you will gain hands-on experience with cutting-edge technologies while providing essential support to our internal staff. We offer comprehensive training and a clear path for professional advancement.
Responsibilities
- Provide first-level technical support to employees via phone, email, and ticketing systems (ServiceNow/Zendesk).
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Assist in the deployment, configuration, and troubleshooting of desktops, laptops, and peripherals.
- Maintain accurate documentation of technical issues and resolutions in our knowledge base.
- Collaborate with senior IT staff to implement system improvements and security protocols.
- Monitor system performance and proactively identify potential issues before they impact users.
Qualifications
- High school diploma or equivalent required; Associate degree or Bachelor's in Computer Science, IT, or related field is a plus.
- Strong interest in Information Technology and computer systems.
- Excellent verbal and written communication skills with a customer-first mindset.
- Ability to work well in a fast-paced team environment and adapt to changing priorities.
- Problem-solving mindset with a genuine eagerness to learn new technologies.