Job Description
Are you eager to launch a career in technology but don't have prior professional experience? Apex Digital Solutions is a fast-growing company in Charlotte, NC, looking for motivated individuals to join our support team. We offer immediate hiring and comprehensive training for the right candidates.
As a Junior IT Support Specialist, you will be the first point of contact for our clients, helping them resolve technical issues and ensuring smooth operations. This is an excellent opportunity for career growth in a supportive environment.
Responsibilities
- Provide friendly and efficient technical support via phone, email, and remote desktop.
- Troubleshoot common hardware and software issues for end-users.
- Assist with network connectivity problems and system maintenance.
- Document technical issues and resolutions in the internal helpdesk system.
- Collaborate with senior technicians to learn best practices and advanced troubleshooting.
- Conduct basic training sessions for new users on company software.
Qualifications
- High school diploma or GED required; technical certification is a plus but not mandatory.
- Demonstrated willingness to learn new technologies and processes quickly.
- Basic computer literacy and familiarity with Windows and Office Suite.
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to work full-time in a hybrid or office setting.