Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and launch your career in technology! We're seeking motivated individuals ready to hit the ground running in a dynamic, fast-paced environment. As a key member of our IT team, you'll gain hands-on experience with cutting-edge systems while supporting our mission to deliver innovative tech solutions. This is an immediate hire position with competitive compensation, comprehensive benefits, and a clear path for professional growth. If you're passionate about technology and eager to build a foundation in IT, apply now!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues via phone, email, and in-person
- Install, configure, and maintain desktop/laptop systems, printers, and peripherals
- Document IT processes, incidents, and resolutions in ticketing systems
- Collaborate with senior engineers on system upgrades and security patches
- Assist with user account management and access control
- Conduct routine system backups and recovery operations
- Participate in cross-departmental IT projects and initiatives
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- 1+ years of hands-on IT support, helpdesk, or internship experience
- Proficiency with Windows OS, Microsoft Office Suite, and Active Directory
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Strong troubleshooting skills with hardware/software diagnostics
- Excellent written and verbal communication abilities
- CompTIA A+ or similar certification preferred
- Ability to lift 25 lbs and work flexible hours