Job Description
Launch your IT career with TechNova Innovations! We're seeking passionate entry-level IT professionals to join our dynamic Minneapolis team immediately. As an IT Support Specialist, you'll be the backbone of our digital infrastructure, empowering colleagues with cutting-edge technology solutions while growing your skills in a collaborative environment. If you're ready to transform your technical potential into real-world impact, this is your moment.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts and access permissions across organizational systems
- Document IT processes and maintain knowledge base articles
- Collaborate with senior IT on security protocols and compliance initiatives
- Support cloud infrastructure (Azure/O365) and mobile device management
- Monitor system health and proactively resolve performance bottlenecks
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- 1-2 years of hands-on IT support/help desk experience
- CompTIA A+ or Network+ certification preferred
- Proficiency in Windows OS, Active Directory, and Microsoft Office 365
- Strong troubleshooting methodology with analytical problem-solving skills
- Excellent written/verbal communication abilities
- Ability to work flexible hours including occasional on-call rotations
- Valid driver's license for occasional equipment transport