Job Description
Launch your IT career with NexusTech Innovations! We're seeking passionate entry-level IT professionals to join our dynamic team in sunny Miami. This immediate-hire opportunity offers hands-on experience in cutting-edge technology while supporting our Fortune 500 clients. Enjoy competitive benefits, mentorship from industry veterans, and a collaborative work environment in Miami's thriving tech hub. No experience necessary – we provide comprehensive training and career growth paths. Join us to build the future of IT support!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and chat
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Manage user accounts, permissions, and access controls in Active Directory
- Monitor and maintain network infrastructure including switches and firewalls
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on complex system implementations
- Participate in 24/7 on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows OS, networking concepts, and security protocols
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- Ability to lift 25 lbs for equipment maintenance
- CompTIA A+ certification preferred (not required)
- Valid Florida driver's license (for occasional client site visits)