Job Description
Join NexusTech Innovations as an Entry Level IT Support Specialist and kickstart your career in San Francisco's thriving tech scene! We're seeking passionate tech enthusiasts ready to dive into dynamic IT environments. This immediate hire opportunity offers hands-on experience with cutting-edge infrastructure while supporting Fortune 500 clients. Enjoy competitive benefits, mentorship from industry veterans, and a collaborative startup culture in the heart of downtown San Francisco.
Responsibilities
- Provide Tier 1/2 technical support for hardware/software issues
- Deploy and configure desktop/laptop systems across enterprise environments
- Monitor and maintain network infrastructure (routers, switches, firewalls)
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams on system implementations
- Execute security protocols and access management procedures
- Support cloud services (AWS/Azure) and SaaS applications
Qualifications
- Associate's degree in IT or equivalent experience
- CompTIA A+/Network+ certification or equivalent knowledge
- Proficiency in Windows/macOS and basic networking concepts
- Strong troubleshooting and diagnostic skills
- Excellent written/verbal communication abilities
- Experience with ITSM tools (ServiceNow, Jira)
- Ability to lift 25 lbs for equipment handling
- Basic understanding of cybersecurity principles