Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and launch your career in technology! We're seeking motivated individuals with a passion for problem-solving to provide essential technical support to our dynamic team. As a key member of our IT department, you'll gain hands-on experience in a collaborative environment focused on innovation and growth. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and clear career advancement pathways. If you're ready to build your foundation in IT while making an impact in New Orleans' thriving tech scene, apply today!
Responsibilities
- Provide first-line technical support for hardware, software, and network issues
- Install, configure, and maintain computer systems and peripherals
- Document IT processes and create knowledge base articles
- Collaborate with senior IT staff on system upgrades and projects
- Monitor system performance and troubleshoot technical problems
- Assist with cybersecurity best practices and data protection
- Train employees on new technologies and software solutions
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Customer service-oriented mindset with patience and empathy
- Ability to work independently and as part of a team
- CompTIA A+ certification or similar is a plus