Job Description
Join our dynamic IT team at CyberTech Solutions Inc. and launch your career in technology! We're seeking motivated Entry-Level IT Support Specialists to join our El Paso headquarters immediately. This is your opportunity to gain hands-on experience in a fast-paced environment while supporting our clients' critical infrastructure. We offer comprehensive training, mentorship from senior engineers, and a clear career growth path within our expanding organization.
Our ideal candidate is a tech-savvy problem-solver with a passion for learning. You'll work directly with our clients to diagnose and resolve technical issues, ensuring seamless operations across networks, systems, and devices. This role requires excellent communication skills and the ability to thrive in a collaborative team environment. If you're ready to build your IT foundation with a forward-thinking company, we encourage you to apply today!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Assist with cybersecurity protocols and data protection measures
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior IT staff on complex troubleshooting
- Conduct regular system maintenance and updates
- Train end-users on new technologies and best practices
- Participate in IT infrastructure improvement projects
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills
- Customer service-oriented mindset
- Ability to work independently and as part of a team
- CompTIA A+ certification preferred (not required)